Just use ncix.com, much faster, you always get phone support, emails are answered usually within the hour you send them. If the price is slightly higher, look at it this way, if anythin screws up, youll be able to talk to someone. Much better piece of mind that way. And honestly, after almost a month of no replies from them, I would have filed a grievance with my credit card company too. Thats way to long to go without an answer. Second, making excuses because they have shitty customer support? Like come on, they run a business, people are paying for products, they are screwing them up a lot, maybe an intelligent thing to do would be to make sure someones always there to pick up the phone and explain what happened, might save a customer or two. But then again thats just business logic 101.