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Recent content by xbournex

  1. xbournex

    Bitfenix taking their sweet time with my RMA

    At any given time, SOP is standard for all customers, and we can not know who is, or isn't "respected". We treat all our customers equally whether they come in with English so bad I have to read it 6 times to understand what they mean because of the lack of punctuation. I understand the...
  2. xbournex

    Bitfenix taking their sweet time with my RMA

    If I chose to follow some premade auto reply I would be out of a job way sooner than copying and pasting the auto reply. Instead, I like to provide you, and everyone on this forum board as much information as I can on whatever you ask me. Everyone has RMA's, and how they deal with them is just...
  3. xbournex

    Bitfenix taking their sweet time with my RMA

    We're in Taiwan. There is no rep in Vancouver. Having a rep from Vancouver doesn't mean there is one residing there. Here's our company address: Company Address: BitFenix Co. Ltd. 3F-10, No. 79, Sec. 1, Xin Tai 5th Rd., Xi Zhi City, Taipei County 221, Taiwan (R.O.C.) Tel: +886-2-8698-3928 Fax...
  4. xbournex

    Bitfenix taking their sweet time with my RMA

    At the time, once the RMA was sent to us, we have placed the order for this part since there was none in stock locally, and nobody to rework a new case. Usually, a broken fan, we'll just ship them a new one from LA. There are always lead times to produce products, 3-4 weeks minimum. Factories...
  5. xbournex

    Bitfenix taking their sweet time with my RMA

    Of course it isn't hard. I'm from Vancouver, but we're all in Taipei. We have warehouses (distribution purposes only). Local RMA in taiwan never takes more than a week since we have a local office. There wasn't damage. It was just a missing piece. We've agreed to send him the missing piece...
  6. xbournex

    Bitfenix taking their sweet time with my RMA

    As I've previously said, that isn't a solution. 1. taking apart a new case, is taking apart a new case. 2. we don't have anyone to take apart the new case where our stock is. The container is arriving this week. As I've said, what sets us apart is having a RMA center in the US - which is...
  7. xbournex

    Bitfenix taking their sweet time with my RMA

    Sounds like my report card back in high school... LOL
  8. xbournex

    Bitfenix taking their sweet time with my RMA

    PSU's longer than 160mm is larger than the ATX specification. GTX 680 runs on less than 500W even with a i7 proc. Too bad I wasn't there when Prodigy was being designed. I'm back in Van city to get a hold of RMA. things will be smoother since we increased shipments. Office is in Taiwan, but...
  9. xbournex

    Bitfenix taking their sweet time with my RMA

    Send me a PM, and I'll get one out for you once the parts arrive. There was one delay of our containers..
  10. xbournex

    Bitfenix taking their sweet time with my RMA

    IIRC, the missing piece is the top panel mesh? That is on the way from China. As sweet time it may seem for everyone else, it's as fast as its coming for us, and its as painfully eye-soring to see a RMA take this long for me. The front panel we have in stock, so if you want, I can ship you the...
  11. xbournex

    BitFenix Prodigy Mini ITX Case Review Comment Thread

    Late doesn't matter. At anytime we could send products in for HWC (Even if we're months after the product launch and they want to bring it in), and the review purpose is mainly for their opinion and suggestion on the product. There's always room for suggestions and improvements.
  12. xbournex

    Work in progress Watercooled Prodigy Project.

    They're mac-handles cause they're rounded? It does have the "slide to open" feature after you remove the screw... Just no glass. :rofl: As an empty case, they don't flex. It's original shape is to have a gap in the middle of the handle for "feet". If it was rounded, or flat it would roll. If...
  13. xbournex

    BitFenix Support/Discussion Thread!

    I shipped a new PCB out to you yesterday. I guess the email hasn't sent out yet.. Sorry!
  14. xbournex

    BitFenix Hydra Pro & Recon Fan Controllers Review Comment Thread

    Tell me about it... I lived in Surrey :bleh: I like this one better, actually Smash Mouth - Why Can't We Be Friends - YouTube :punk:
  15. xbournex

    BitFenix Hydra Pro & Recon Fan Controllers Review Comment Thread

    FTC and Recon PCB's are built differently. It's not really about PCB dimensions. It's density and how many paths it has. One has a chip to talk to a computer, one doesn't. LED switches are another path. For each channel, for each temperature probe, it all must go through that chip on top of it's...

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