Ouch. From more searching, it seems like they're no longer accepting RMA requests and attempting to cancel before the product is sent to them. Looks like I'll take apart my 9600, vacuum/dust the entire thing, and look into baking it. It seems to have worked for many people; it may not work for me but with a dead card I have nothing to lose@ Kitty. Your out of luck. I had already sent my bfg8800gt. Just to get a message saying that they had canceled my RMA.