You don't have to take it that far. Your parts will come, i was in your shoes a couple weeks back. I was thinking the same way, tried calling, email support to no avail. The reason you didn't receive all you the items in the order was because it wasn't in stock at the time of shipment. Just like me. If you scroll back some pages, there was a link that I put to get a hold of Brad at DC for some help. You just have to wait a bit.Wow I am glad all you guys are having good luck unlike me. I received my order today and I only got 1/3 of the order. The invoice says that 3 things were shipped even though the box I got was just big enough to hold the dvd drive and not the CASE and video card I also ordered. I have tried to call, sent instant message with no luck so if I don't hear anything by tomorrow I will be contacting MasterCard itself and whoever else I have to. I don't take being ripped off very kindly and will do whatever it takes even if it involves BBB.
As per the OP's original post:Just use ncix.com, much faster, you always get phone support, emails are answered usually within the hour you send them. If the price is slightly higher, look at it this way, if anythin screws up, youll be able to talk to someone. Much better piece of mind that way. And honestly, after almost a month of no replies from them, I would have filed a grievance with my credit card company too. Thats way to long to go without an answer. Second, making excuses because they have shitty customer support? Like come on, they run a business, people are paying for products, they are screwing them up a lot, maybe an intelligent thing to do would be to make sure someones always there to pick up the phone and explain what happened, might save a customer or two. But then again thats just business logic 101.