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Canadian RMA Experience

Cheator

Well-known member
Joined
Mar 26, 2007
Messages
1,089
Location
Ottawa, Canada
Company Name: ATI
Product: x600 AIW
Warranty Period: Unknown
Date purchased: August 2007
Date RMAed: August 2007
Where it was sent to: Near Toronto, Ontario, Canada
Ease of RMA: 10
Any extra fees?: no
Wait time: 1 week
Details: I bought an x600 AIW from OCForums classies. He knew it was broken and wanted to see if anyone could fix it. I bought it for the price of shipping, I think. I got it, found that it didn't work, and talked to ATI. They suggested I RMA it, so I did and it was quickly repaired!
Satisfaction: 10 out of 10
 

Asspigeon

Well-known member
Joined
Jul 23, 2007
Messages
57
Location
Toronto
Company Name: Dell
Product: 24" monitor
Warranty Period: 3 years
Date purchased: a little over a year ago
Date RMAed: a week ago
Ease of RMA: 10
Wait time: new monitor arrived next day (not kidding)
Satisfaction: 10+

Details: I was on the phone for a grand total of 5 minutes, I told the rep that the component input had malfunctioned, he sent a replacement out. Dell paid for shipping both ways.
 

Somed00d

Well-known member
Joined
May 30, 2007
Messages
69
Location
Oshawa, Ontario
Company Name: Buffalo Technology
Product: PC2-8500 2x1gb Ram kit
Warranty Period: lifetime
Date purchased: may 2007
Date RMAed: oct 22 2007
Where it was sent to: austin, texas
Ease of RMA: 10
Any extra fees?: cost to ship to texas as well as a $19 custom charge to get it back
Wait time: very fast (5 days round trip)
Details: everything was fairly good. item was shipped fedex but somehow picked up a $19 custom charge
Satisfaction: 6 (because of the added customs) otherwise 9

update: i contacted buffalo technology and they said the customs charges should have gone on their account and it seems fed-ex messed up. It looks like they may re-imburse me. if not i will try through CCRA as skymtl mentioned below
 
Last edited:

SKYMTL

HardwareCanuck Review Editor
Staff member
Joined
Feb 26, 2007
Messages
13,410
Location
Montreal
Very few people know this but you can contest customs charges by calling the number on the back of the customs form which you received with your package. People that contest on the basis of it being an RMA are usually granted a rebate of their customs fees after about 4 weeks.Since the original item was bought in Canada before RMA, it already has all the Canadian tariffs charged on it so they are not allowed to charge you customs fees on it a second time. You will need to provide your original bill of sale, your RMA form as well as the customs documentation which came through the shipper and fax them to the CCRA. You will be able to get your money back most of the time.
 

BALISTX

Well-known member
Joined
Feb 12, 2007
Messages
2,042
Location
Ottawa, ON
Company Name: (Corsair)
Product: (VX550W 550 Watt ATX Power Supply)
Warranty Period: (5 year)
Date purchased: (Oct 04, 2007)
Date RMAed: (Oct 19, 2007)
Where it was sent to: Richmond BC, Canada
Ease of RMA: 10
Any extra fees?: None
Wait time: Still in process expect total time to be about a week and a half.
Details: The molex connectors went on my new power supply, sent the PSU back to NCIX via Express RMA service. So far RMAing through NCIX is great.
Satisfaction: So far a 10, will let you know once I get the PSU back.
 

Eldonko

Well-known member
Joined
Apr 5, 2007
Messages
5,414
Location
Calgary, AB
Ive had a good experience everywhere Ive RMA, Crucial, Mushkin, OCZ, ASUS (except their tech people are useless), Gigabyte, Foxconn.

If I were to choose the best experience I would say it's Crucial hands down.

IMO, the only place that sucks is DFI, they will think of an excuse to not accept the RMA no matter what you do.

I go straight to manu in USA most of the time or for resellers Ive gone thru NCIX many times without too much trouble.
 

BrothaInFaith

Active member
Joined
Oct 24, 2007
Messages
28
Location
burnaby, bc
Company Name: Seagate (Maxtor)
Product: 300gb Maxtor PATA
Warranty Period: 3 year
Date purchased: December 2005
Date RMAed: September 2007
(died fall 2006; yeah i'm lazy so what?)
Where it was sent to: Ontario
Ease of RMA: 9
Any extra fees?: $11 shipping
Wait time: 2 weeks including shipping both ways
Details: used the online ram utility. printed off the address and rma number and dropped it in the mail. got a 400gb Seagate (pata) 7200.10 in return. best rma ever. i should note that it was a refurb, but that really doesnt bother me at all.
Satisfaction: 9+
 

marximum

New member
Joined
Oct 30, 2007
Messages
1
Location
Brampton
Company Name: Seagate Product: 500GB Seagate Barracuda Sata HD Warranty Period: 5 years Date purchased: 9/19/07 Date RMAed: 9/28/07 Where it was sent to: Burlington, Ontario Ease of RMA: 10 Any extra fees?:<$10 to ship it back to them Wait time: exactly 7 days Details: Filled out the RMA online, sent it in and a week later I got a 750GB(refurbished) drive back, with the same 5 year warranty Satisfaction: 10
 

Hawk1

New member
Joined
Aug 2, 2007
Messages
3
Location
Thornhill, Ontario
Company Name: Logitech
Product: G7 USB wireless mouse
Warranty Period: 3 year
Date purchased: September 2006
Date RMAed: August 2007
Where it was sent to: Nowhere - told to despose of old product
Ease of RMA: 10
Any extra fees?: no

Wait time: 3 days
Details: usb receiver died on the mouse. Called Logitech (Canadian support#) and was told a new mouse would be sent out (arrived in 3 days!) and to scratch old S/N of the defective one and toss. Doesnt get easier than that. I am officially Logitech 4 life.
Satisfaction: 10
 
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