Company Name: Kingston
Product: HyperX 3k 240GB ssd
Warranty Period: 3 years
Date purchased: Nov 2012
Date RMAed: Aug 15, 2014
Where it was sent to: Fountain Valley, California
Ease of RMA: 10
Any extra fees?: $81 from Fedex.
Wait time: 1.5 weeks
Details: SSD decided it didn't want to work and disappeared from windows and bios. Tried a lot of things but couldn't get a peep out of the SSD. Next day I used their live chat and got a case number and phone number. Called and quickly got instructions on mailing the SSD to them with the promise that they would pay shipping both ways. SSD was shipped out on the 18th, got the replacement drive on the 25th. On the 26th I got a bill from fedex for $81 and change.
Satisfaction: 8. I wouldn't have docked 2 pts if I wasn't being charged for shipping or it was like $20. I'll be contacting Kingston to find out what was going on and see if anything can be done. I'll update and possibly change the scores if warranted.
That's a gouge if I ever saw one.It's not shipping, it's fedex's brokerage fees. It's probably $30 courier shipping and $50 brokerage (or higher brokerage fees).
I refuse any shipment option from the US that isn't through USPS.