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Canadian RMA Experience

sweenytodd

Well-known member
Joined
Jan 12, 2014
Messages
361
Location
Kelowna, BC
I did paint a Phanteks Fan (PH-F140HP) just the frame only. After using it for two hours it died. I called Phanteks the next business day, told them one of my cpu fans died (this is on a PH-TC14PE cooler). They never asked any reason why did it broke. After 24 hours, they've send me an email with a tracking number. 6 days after I received the replacement fan. I'm very happy with Phanteks. Will consider their products next time I upgrade.

Customer service = 10/10
Postage paid = $Free

Overall I'm very happy with the experience :punk:
 

sweenytodd

Well-known member
Joined
Jan 12, 2014
Messages
361
Location
Kelowna, BC
Company Name: Asus
Product: GeForce GTX 780 Ti DirectCU II OC
Warranty Period: 3 years
Date purchased: January 2014
Date RMAed: January 2015
Where it was sent to: Markham, ON
Ease of RMA: 10
Any extra fees?: $14 shipping fee to the service centre (free, because I made a claim on Canada Post that the parcel didn't arrived on the expected delivery date)
Wait time: 6 business days,
Details:
RMAing my graphics card was easy. Filled up their self-service RMA and I shipped it the next day. The card had a "code 43" error on Device Manager which I'm not able to fix even though I did many troubleshooting procedures. Re-installed drivers, OS, placed it on my 2nd PCIE x16 slot, and tried the card on my friend's PC, you name it. You'd still get the "code 43". By the way I used a Kraken G10 bracket for this one so keep in mind Asus gpu users, you can watercool your cards and still be covered Asus' warranty.
Satisfaction: 10
 

Inik

Well-known member
Joined
Aug 17, 2007
Messages
1,960
Location
Montreal
Company Name: Corsair
Product: H100 cpu cooler
Warranty Period: 5 years
Date purchased: 2012
Date RMAed: January 2015
Where it was sent to: California
Ease of RMA: 10
Any extra fees?: $20 shipping fee
Wait time: 10 business days,

Details:
My pump was making a grinding noise. I submitted a ticket and the RMA was approved on the same day. I sent it to California by expedited parcel. No more H100, so they shipped back a H100i!

Satisfaction: 10
 

sswilson

Moderator
Staff member
Joined
Dec 9, 2006
Messages
18,140
Location
Moncton NB
Company Name: Corsair
Product: HDD Caddy for 380T Case
Warranty Period: ?
Date purchased: March 2015
Date RMAed: APR 2015
Where it was sent to: NA
Ease of RMA: 10
Any extra fees?: None
Wait time: 10 days

Broken pin on one of the HDD caddys. CSR shipped replacement without requiring return of broken item. Took my word (didn't require pics) and only requested PDF of invoice after shipping in order to close off the ticket.

Item delivered by UPS invoice stating prepaid DDP which I believe confirms that shipper assumes all costs including duties and brokerage.

Satisfaction: 10
 

MattyMatt

Well-known member
Joined
Oct 13, 2012
Messages
62
Location
Edmonton area, AB
I've done a few these past few months.

I should note, this RMA isn't done yet...

Company Name: MSI
Product: GTX 670 N670GTX-PM2D2GD5/OC (two of them)
Warranty Period: 3 years *
Date purchased: September 2012
Date RMAed: Processes started June 5th 2015
Where it was sent to: Canada, Richmond, BC
Ease of RMA: 3/10
Any extra fees?: Had to pay shipping the first time (standard)
Wait time: 20th of August I have finally received cards that appear to be functional
Details: Receipt not required. I'll preface this by saying that I believe MSI will do right by me in the end, but this should serve as a cautionary tale. I went to Australia in February. My cards were acting up, but 3 year warranty and all that, it can wait. I wish I hadn't. Come back beginning of June, decided to start RMA few days later. I am told only one card has valid warranty. I keep pushing for answers and get none. It's a pair of cards bought in September, should have months left. Provide receipt, etc, it leads to nothing. Warranty starts when they sold to Memory Express. I keep doing applications and eventually the warranty "expires" on both cards. At this point I am fuming. Contacting the RMA and support department over and over, reaching out over social media and using OCN since they have a rep there. People there helped and eventually it was approved as an exception. I should mention that by this point, the computer wouldn't boot with either card. Probably a bad cap or something, but I had already replaced the stock cooler and didn't want to take it off again to find out. Send my 670s there, eventually am told they can replace with 770s. Asked for other options (team red or higher end single card), they offered none, quite happy with 770s to be honest, but I like choice, since whatever I was getting I was selling since I've already upgraded. They didn't actually have the cards yet, so it took about a week to get the cards to my door from approving it. When they arrived I didn't visually inspect them. Tried inserting one. I/O plate bent, broke trace for an audio port on mobo, not critical, but disappointing. Noticed gunk on the back of both cards. They gave me a label to ship them back and are getting another set to ship to me. They are slated to arrive at their service centre Tuesday, so hopefully I've only got a week left. In the end, it took extra effort from me to get this process going and hopefully it will end favourably, but I don't think this should've been necessary. Finally got replacement cards. They're still considering my warranty over, but have given me 90 days on the replacement cards in case there is an issue.
Satisfaction: 6/10


* = MSI counts the three years not from date of purchase, but from the date they shipped/sold to your authorized reseller. So if MemEx has had them for four months, your warranty is four months shorter. Your receipt is irrelevant to them, they track it all.



Company Name: Antec
Product: H2O 620
Warranty Period: 3 years?
Date purchased: November 2012
Date RMAed: July 2015
Where it was sent to: Canada, Ontario, Guelph
Ease of RMA: 10/10
Any extra fees?: Just shipping
Wait time: 2 weeks
Details: Receipt required. I contacted them to ask if I had warranty, because their site wasn't clear on how long I had and the pump was broken, or liquid leaked, not sure, sounded like the pump was running dry. They approved an RMA without further questions or even answering my warranty one. They only wanted the pump/rad back. They didn't care about brackets or fans. I got the newer 650 (BNIB) back. Sadly pump location doesn't work for my build so I sold it. They ended up sending me a second one because I have two 620s, but I only sent one, but they didn't want it shipped back.
Satisfaction: 9/10 (to get a ten, they'd have to provide a shipping label or not require shipping)


Company Name: Corsair
Product: H100
Warranty Period: 3 or 5 years?
Date purchased: July 2012 (got it from Intel Retail Edge)
Date RMAed: 27 July 2015 (opened to support ticket to ask about warranty)
Where it was sent to: USA, California, Hayward
Ease of RMA: 7/10
Any extra fees?: Shipping to the US :(
Wait time: I shipped on the 10th of August (Monday), received my replacement on the 25th (Tuesday)
Details: Receipt sort of required. I got the H100 from Intel Retail Edge and used that order letter as my receipt. I just wanted to know if I had warranty. They approved it. Temps were getting higher with it, as a reference I tried re-applying thermal paste. No difference. Install the 620 after I took out the H100 and got better temps by a few degrees. The delay in shipping is because Corsair wanted everything. They wanted both mounts. They wanted the fans. I didn't use their stock fans nor the AMD mount. It went into a parts box that was left somewhere. A few emails back and forth and eventually it was said to be OK. I really, really appreciate that, but it seems silly to require those parts in the first place. Only the pump/rad is vital, those other parts are practically worthless. They would've just sat in a box to never be used. They shipped me back an H100i. Good upgrade over the H100, very happy.
Satisfaction: 8/10


Company Name: Razer
Product: Onza
Warranty Period: 1 year
Date purchased: Summer 2011 (1), Summer 2012 ME3 Edition (2), Fall 2012 (3)
Date RMAed: (1) Winter 2012, Late Winter 2013, Spring 2013, Summer 2013 and (2) ME3 version had better Q&A or something (3) Early Spring 2013, Summer 2013 (didn't use them much after this)
Where it was sent to: N/A see details, but their RMA department is in the US
Ease of RMA: 8
Any extra fees?: No money out of my pocket whatsoever
Wait time: 3 weeks
Details: Receipt required. They make it very difficult to actually submit an RMA request. Razer quality is pretty shit, but IMO this was at the time one of the better 360 controllers. However after a few months one of the triggers stopped. All the wanted was a picture with the cord cut. These controllers break every 3-6 months; either unresponsive triggers (not registering, pressure sensitivity gone) or busted thumb sticks (stuck or only registering at full tilt, click not working). They always had problems accepting the RMA unit I received, serial didn't match receipt. Always took several emails to explain. Some times they wanted me to ship it, I told them to print me a label since I wasn't paying some 30 odd dollars to ship a 50 dollar controller to the US. They asked for the cut cord picture. I've had a few of these controllers now. Bought the Sabre since last Onza broke out of warranty, but haven't used it yet. Point is, they break a lot, expect to RMA them.
Satisfaction: 8




Company Name: Razer
Product: Carcharias
Warranty Period: 1 year
Date purchased: Christmas 2013
Date RMAed: Summer 2014
Where it was sent to: N/A see details, but their RMA department is in the US
Ease of RMA: 6
Any extra fees?: No money out of my pocket whatsoever
Wait time: 5 weeks
Details: Receipt required. They make it very difficult to actually submit an RMA request. So the headset broke and at first they told me I was out of warranty. I kept re-iterating that they need to look at the date on my receipt and their warranty terms. I don't know how that confusion arouse, bad rep most likely. They asked for a cut cord picture. They sent me a refurb unit which worked as expected.
Satisfaction: 7


Hope this is all OK the way it. OP if he's still around should make a google spreadsheet to keep data more accessible.
 
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Prickly007

Well-known member
Joined
Jul 8, 2014
Messages
949
Location
Metro-Vancouver
Company Name: Dell
Product: u2715h
Warranty Period: 3 years
Date RMAed: c. 5 weeks after it arrived
Where it was sent to: Ontario???
Ease of RMA: 7.5 (would be higher, if English proficiency was more uniform in their overseas call centre)
Any extra fees?: No
Wait time: Nine days (same as original order)
Satisfaction: 8

On the upside, they appear to have sent a new monitor-after a month, Dell evidently sends refurbished units-but shipping was rather slow. I think shipping should be faster for RMA, i.e. plane rather than ground freight from god knows where. If I didn't have a spare monitor, I wouldn't have had a computer for a week and a half.
 

jalmir

Well-known member
Joined
Jun 17, 2015
Messages
198
Location
Montreal
Anyone had experience with Newegg RMA on extended warranty???

Bought a GPU with extended warranty, it died yesterday, literally days AFTER the extended warranty expired, couldn't call yet but I did sent an email ...

I'm just wondering what are my chances! :(
 

low351

Well-known member
Joined
Jan 23, 2008
Messages
205
Location
Montreal, Canada
PNY stringent policy

Company Name: PNY
Product: Geforce XLR8 780GTX OC 3072GB
Warranty Period: 1 year - Unlimited with registration
Date purchased: 2014 (May)
Date RMAed: Refused - 2015 (Nov)
Ease of RMA: 0
Wait time: N/A
Satisfaction: 0
Details: Posting this as a caution. I have no prior experience with PNY this is my first and of course most expensive GPU I've ever purchased from PNY or any company. I've had it for just over a year may to nov of next year. Last night the PC shutdown, when I restarted it there was a large spark on the PCB side of the card about 3 inches from the Power connectors.

When I checked the PNY site it says 1yr warrenty for the card, but and a big but, XLR8 are lifetime warrenty if you registered with the site. I checked my roboform password keeper, yay! I have an entry for PNY.com. I try to login, sorry no account. I try the forget password, no record of my email. Seems I must have started the registration process but not followed through for some reason :doh:

I was hoping given that this would spoil me for PNY in future deserved or not they would be loosey-goosey enforcing that rule. After all I have the original bill and it's an obvious product fail. But it's unfortunately not the case. No registration, no RMA. Right or wrong I'm now going with ASUS.

*edit* given that I lost out for not registering the card I was extremely vigilant this time and registered with Asus, but when I read their policy, it's 3yrs for the card and all you need is proof of purchase. If my dead PNY card had been Asus I would have received a new card gratis... :censored:
 
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Prickly007

Well-known member
Joined
Jul 8, 2014
Messages
949
Location
Metro-Vancouver
<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--> Company Name: Costco
Product: Samsung TV (UN39EH5003F)
Warranty Period: Extended warranty purchased, so five years?
Date RMAed: approximately one-and-a-half years after purchase
Ease of RMA: 10
Extra fees: No
Wait time: c. one month
Details: USB port stopped working and, after phoning Costco, a tech was despatched to the house (almost a week later), who confirmed that the USB port was no longer functional. D’uh! He submitted paperwork to Costco, for a decision on whether to replace/refund or repair the TV. Another week or so passed, and several phone calls to Costco later, they finally decided to repair it. In the interim, however, the TV had stopped working entirely. Scheduling a pick-up result in another delay, of course. On the brightside, the repair work took less than a week.

Satisfaction: 4 It was just too damn slow; thankfully there was an old CRT TV in the basement that I never got around to returning, otherwise one of us wouldn’t have had a TV for some two weeks.
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