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Canadian RMA Experience

sswilson

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Joined
Dec 9, 2006
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Moncton NB
<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]--> Company Name: Costco
Product: Samsung TV (UN39EH5003F)
Warranty Period: Extended warranty purchased, so five years?
Date RMAed: approximately one-and-a-half years after purchase
Ease of RMA: 10
Extra fees: No
Wait time: c. one month
Details: USB port stopped working and, after phoning Costco, a tech was despatched to the house (almost a week later), who confirmed that the USB port was no longer functional. D’uh! He submitted paperwork to Costco, for a decision on whether to replace/refund or repair the TV. Another week or so passed, and several phone calls to Costco later, they finally decided to repair it. In the interim, however, the TV had stopped working entirely. Scheduling a pick-up result in another delay, of course. On the brightside, the repair work took less than a week.

Satisfaction: 4 It was just too damn slow; thankfully there was an old CRT TV in the basement that I never got around to returning, otherwise one of us wouldn’t have had a TV for some two weeks.
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Accent 6"/> <w:LsdException Locked="false" Priority="19" QFormat="true" Name="Subtle Emphasis"/> <w:LsdException Locked="false" Priority="21" QFormat="true" Name="Intense Emphasis"/> <w:LsdException Locked="false" Priority="31" QFormat="true" Name="Subtle Reference"/> <w:LsdException Locked="false" Priority="32" QFormat="true" Name="Intense Reference"/> <w:LsdException Locked="false" Priority="33" QFormat="true" Name="Book Title"/> <w:LsdException Locked="false" Priority="37" SemiHidden="true" UnhideWhenUsed="true" Name="Bibliography"/> <w:LsdException Locked="false" Priority="39" SemiHidden="true" UnhideWhenUsed="true" QFormat="true" Name="TOC Heading"/> <w:LsdException Locked="false" Priority="41" Name="Plain Table 1"/> <w:LsdException Locked="false" Priority="42" Name="Plain Table 2"/> <w:LsdException Locked="false" Priority="43" Name="Plain Table 3"/> <w:LsdException Locked="false" Priority="44" Name="Plain Table 4"/> <w:LsdException Locked="false" Priority="45" Name="Plain Table 5"/> <w:LsdException Locked="false" Priority="40" Name="Grid Table Light"/> <w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light"/> <w:LsdException Locked="false" Priority="47" Name="Grid Table 2"/> <w:LsdException Locked="false" Priority="48" Name="Grid Table 3"/> <w:LsdException Locked="false" Priority="49" Name="Grid Table 4"/> <w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark"/> <w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful"/> <w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful"/> <w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light Accent 1"/> <w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 1"/> <w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 1"/> <w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 1"/> <w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 1"/> <w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful Accent 1"/> <w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful Accent 1"/> <w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light Accent 2"/> <w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 2"/> <w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 2"/> <w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 2"/> <w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 2"/> <w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful Accent 2"/> <w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful Accent 2"/> <w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light Accent 3"/> <w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 3"/> <w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 3"/> <w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 3"/> <w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 3"/> <w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful Accent 3"/> <w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful Accent 3"/> <w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light Accent 4"/> <w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 4"/> <w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 4"/> <w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 4"/> <w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 4"/> <w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful Accent 4"/> <w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful Accent 4"/> <w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light Accent 5"/> <w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 5"/> <w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 5"/> <w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 5"/> <w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 5"/> <w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful Accent 5"/> <w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful Accent 5"/> <w:LsdException Locked="false" Priority="46" Name="Grid Table 1 Light Accent 6"/> <w:LsdException Locked="false" Priority="47" Name="Grid Table 2 Accent 6"/> <w:LsdException Locked="false" Priority="48" Name="Grid Table 3 Accent 6"/> <w:LsdException Locked="false" Priority="49" Name="Grid Table 4 Accent 6"/> <w:LsdException Locked="false" Priority="50" Name="Grid Table 5 Dark Accent 6"/> <w:LsdException Locked="false" Priority="51" Name="Grid Table 6 Colorful Accent 6"/> <w:LsdException Locked="false" Priority="52" Name="Grid Table 7 Colorful Accent 6"/> <w:LsdException Locked="false" Priority="46" Name="List Table 1 Light"/> <w:LsdException Locked="false" Priority="47" Name="List Table 2"/> <w:LsdException Locked="false" Priority="48" Name="List Table 3"/> <w:LsdException Locked="false" Priority="49" Name="List Table 4"/> <w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark"/> <w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful"/> <w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful"/> <w:LsdException Locked="false" Priority="46" Name="List Table 1 Light Accent 1"/> <w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 1"/> <w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 1"/> <w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 1"/> <w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 1"/> <w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful Accent 1"/> <w:LsdException Locked="false" Priority="52" Name="List Table 7 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Locked="false" Priority="51" Name="List Table 6 Colorful Accent 3"/> <w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful Accent 3"/> <w:LsdException Locked="false" Priority="46" Name="List Table 1 Light Accent 4"/> <w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 4"/> <w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 4"/> <w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 4"/> <w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 4"/> <w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful Accent 4"/> <w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful Accent 4"/> <w:LsdException Locked="false" Priority="46" Name="List Table 1 Light Accent 5"/> <w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 5"/> <w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 5"/> <w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 5"/> <w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 5"/> <w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful Accent 5"/> <w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful Accent 5"/> <w:LsdException Locked="false" Priority="46" Name="List Table 1 Light Accent 6"/> <w:LsdException Locked="false" Priority="47" Name="List Table 2 Accent 6"/> <w:LsdException Locked="false" Priority="48" Name="List Table 3 Accent 6"/> <w:LsdException Locked="false" Priority="49" Name="List Table 4 Accent 6"/> <w:LsdException Locked="false" Priority="50" Name="List Table 5 Dark Accent 6"/> <w:LsdException Locked="false" Priority="51" Name="List Table 6 Colorful Accent 6"/> <w:LsdException Locked="false" Priority="52" Name="List Table 7 Colorful Accent 6"/> </w:LatentStyles> </xml><![endif]--><!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin-top:0cm; mso-para-margin-right:0cm; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0cm; line-height:107%; mso-pagination:widow-orphan; font-size:12.0pt; mso-bidi-font-size:11.0pt; font-family:"Times New Roman","serif"; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi; mso-fareast-language:EN-US;} </style> <![endif]-->
That's disappointing to hear. Are you considering giving some form of feedback to Costco on the matter? This is the first time I've heard of anything like this from them, but then again I'm not sure I've heard too many first hand reports on their extended warranty / concierge service to date.

On another note.... did you do the last post up in word? There's one heck of a lot of code/formatting showing up at the end of it.... ;)
 

Prickly007

Well-known member
Joined
Jul 8, 2014
Messages
946
Location
Metro-Vancouver
Guilty as charged (regarding Word). :whistle:

Not sure telling Costco would do much good, as the company they use blamed the delay on Samsung's slowness in shipping a replacement board. Had the TV itself not broken, the overall rating would have been higher.
 

MattyMatt

Well-known member
Joined
Oct 13, 2012
Messages
62
Location
Edmonton area, AB
Company Name: Steelseries
Product: Flux In Ear Pro
Warranty Period: 1 year
Date purchased: August 2013
Date RMAed: Sep 29th 2015
Where it was sent to: no shipping required
Ease of RMA: 8/10
Any extra fees?: Nope
Wait time: Quick response, total process 1 month
Details: One of the earbuds broke (casing fell apart), created an RMA, was told cannot RMA. OK, but I had also asked if they were replacing the product with anything else, so I submitted another. Low and behold they gave me a coupon for my original purchase price which included free shipping! Absolutely amazing. The coupon took about 3 weeks to generate, something about stock levels and their system, no idea, but getting a coupon for my full purchase price was awesome!
Satisfaction: 10/10

Company Name: NZXT
Product: Kraken G10
Warranty Period: No clue
Date purchased: May 2014
Date RMAed: Sep 30th 2015
Where it was sent to: USA warehouse
Ease of RMA: 10/10
Any extra fees?: The extra of shipping to the US
Wait time: Quick response, shipping to them took ages for some reason, back was really fast.
Details: I asked if I could RMA because I wanted a different colour. They ******* said yes. I got back a brand new bracket in the colour I wanted. That's boss. Absolutely I'd buy NZXT again!
Satisfaction: 10/10

Company Name: Bitfenix
Product: Spectre Pro 230mm
Warranty Period: No clue
Date purchased: August 2015
Date RMAed: August 2015
Where it was sent to: Would not let me
Ease of RMA: 1/10
Any extra fees?: Nope
Wait time: Slow tedious responses, constantly having to explain myself over and over
Details: Bought two of these for a window fan project. Great fans. Rubber screw broke. Asked to see if they could send me extra. They basically told me they shouldn't rip, and you really only need two, so no. They were just being dicks about it. Only issues with this lot, just like when I had to order a new side panel from them, months of no communication only to have them ship it from Performance PCs. They make some great products, but their support is horrendous!
Satisfaction: 1/10
 

sswilson

Moderator
Staff member
Joined
Dec 9, 2006
Messages
18,133
Location
Moncton NB
Company Name: Onkyo
Product: HT-S8400 (Receiver from HT package)
Warranty Period: ?
Date purchased: April, 2013
Date RMAed: 11/17/2015
Ease of RMA: 10
Wait time: 4 Wks
Details: Essentially a recall on certain models of Onkyo Receivers. If you lose audio and/or networking there's a webpage to check your serial number to match it to model number. If it matches they'll ship you a prepaid return box for delivery to a specific repair facility no questions asked. 4 weeks might seem a bit much, but it's 3X shipping since they've got to get the box to you initially.

Would have been better if they allowed local repair facilities to carry out the recall repair, but I'm assuming they put the whole contract out for bid and can't really complain too much since they covered the shipping both ways.

Satisfaction: 10
 

cmegolo

New member
Joined
Dec 31, 2010
Messages
1
Sapphire - never again

Company Name: Sapphire
Product: HD6950 2GB
Warranty Period: 2 years
Date purchased: 12/15/2010
Date RMAed: 11/29/2012
Where it was sent to: Canada Markham, Ontario
Ease of RMA: 4-5
Any extra fees?: $40
Wait time: 12/12/2012
Details: The product had to be shipped to somewhere in Asia - I think the Canadian supplier shipped me one from their stock.
Satisfaction: 6
 

sswilson

Moderator
Staff member
Joined
Dec 9, 2006
Messages
18,133
Location
Moncton NB
Company Name: Sapphire
Product: HD6950 2GB
Warranty Period: 2 years
Date purchased: 12/15/2010
Date RMAed: 11/29/2012
Where it was sent to: Canada Markham, Ontario
Ease of RMA: 4-5
Any extra fees?: $40
Wait time: 12/12/2012
Details: The product had to be shipped to somewhere in Asia - I think the Canadian supplier shipped me one from their stock.
Satisfaction: 6
Are they still bloody well doing this???? I completely gave up even looking at Sapphire cards based on this issue.
 

Vittra

Well-known member
Joined
Oct 30, 2009
Messages
1,110
Location
Ontario
$40 in extra fees? They charged you a $20 fee too, didn't they. Sapphire/Athlon Micro, a match made in hell.
 

sweenytodd

Well-known member
Joined
Jan 12, 2014
Messages
361
Location
Kelowna, BC
  • Company Name: Schiit Audio
  • Product: Schiit Modi 2 DAC
  • Warranty Period: 2 years
  • Date purchased: June 2015
  • Date RMAed: January 2016
  • Where it was sent to: US, California, Valencia
  • Ease of RMA: 10
  • Any extra fees?: $20 (shipping to their repair facility)
  • Wait time: 6 business days (3 weeks in total with shipping. the pain in RMAing products to US)
  • Details: Painless RMA. My Schiit Modi 2 has code 43 error. Means device that cannot be detected in any of my three Windows PC. Nick and Laura at Schiit Tech dept are very helpful to me. Emailing Schiit is a wonderful experience to me because Nick replies within 6-12 hours in your first message, then replies every 4 hours. Made a request on Laura to ship my Modi 2 via USPS and they did it. Definitely Schiit C.S. is great and would recommend to buy their audio products (if our dollar wasn't Schiit today).
  • Satisfaction: 10
 

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