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Canadian RMA Experience

Silvgearx

Well-known member
Joined
Sep 12, 2008
Messages
2,063
Location
Toronto
someone share there sapphire RMA stories or XFX please. Thinking of jumping on the sapphire 4870 or the xfx 260 216 black ed :ph34r:
 

zlojack

Well-known member
Joined
Nov 12, 2007
Messages
2,038
Location
Toronto
From what I've seen, XFX has a better warranty with the double lifetime.

Hands down that would be a winner for me. You can get a 4870 from them, too!
 

aviduser

Well-known member
Joined
Jan 30, 2009
Messages
392
Location
Vancouver Island
Company Name: Gigabyte
Product: MA790GP-DS4H
Warranty Period:
Date purchased: Feb 14th 09
Date RMAed: Feb 16th 09
Where it was sent to: USA, California, City of Industry
Ease of RMA: 9
Any extra fees?: Just shipping $30 Express
Wait time: 3 weeks
Details: Board died after 2 days, I flashed the bios in that time and it was successful. However I learned afterward that doing so voided my warranty. I sent the board in anyway cause I had nothing to lose.
Satisfaction: 9, board was repaired and sent back really quickly for having to go to the states and back. Glad gigabyte steps up to keep their customers happy.
 

tyreman

Well-known member
Joined
Jan 6, 2008
Messages
503
Location
Cambridge, ON.
Awhile ago we had an issue with Logitec headphones

'Phones with were bought a month before on special by daughter but she had lost receipt and local store wouldn't exchange it.

The Logical Support support wanted pictures of it and numbers

ALL the usual road blocks to providing a replacement set:punk:

After all that, which I did provide, they wanted me to ship it back at my cost(yeah the value of the product and then some)to the US

No Way. Good money after bad.

I had said I would ship it within Canada.


Finally they agreed to send 'phones here....that was months ago..never saw a thing ever.

As far as I am concerned Logitec can shove them up their +++ (keyster):clap:

Last two input devices have NOT been Logitec:haha:

If thats the way they want to play....I just go buy a competitors stuff:biggrin:



Even most recently with Asus P5B motherboard.
Sure they'll send you an RMA for it.
No problem RMA number through e mail BUT by the time you ship it down to the Staes
that costs you about\at least $20 bucks Canadian.
Asus suggest Fed Ex.
Then you wait and you never know whats coming back plus its an old board nowadays anyway.
Nothing wrong with old but
They have an RMA facility right in GTA Area but that would be to easy to issue RMA to there for Canadian customers
Motherboard RMA's have States code.
Thats one of the reasons I won't personally spend anymore than I have to for computer stuff.
 
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ipaine

Well-known member
Joined
Apr 13, 2008
Messages
2,838
Location
Edmonton, AB
Company Name: Crucial
Product: Ballistix 2GB PC2-6400 DDR2 2x1GB kit
Warranty Period: limited lifetime
Date purchased: 6-8 months ago
Date RMAed: Feb. 27th
Where it was sent to: Meridian, ID
Ease of RMA: 10
Any extra fees?: Just my shipping to them
Wait time: 11 days
Details: All it took was a quick email to them and I had a RMA number the next
morning. I sent it to them with no issues. Received an email this past
Monday at 9:13pm about it saying that it was completed and has been
shipped with UPS. Received the memory Tuesday evening, less than 24 hours
after receiving email about it shipping.
Satisfaction: 10, it was quick and was extremely well packaged. Now I can leave it in the sealed package until I need it for another build. :thumb:
 

pp1111

Well-known member
Joined
Apr 17, 2009
Messages
58
Location
Canada
Company Name: Microsoft
Product: Wireless Mouse
Warranty Period: 3 years
Date purchased: Sept. 06
Date RMAed: Feb 09
Where it was sent to: n/a
Ease of RMA: 10+
Any extra fees?: n/a
Wait time: 2 weeks
Details: Called Microsoft Canada, tech support answer in LESS THEN 1 min. Ask my name and Phone #. Product ID. Then tell him what's wrong with the mouse and what I did tried. He is very very nice and helpful, no stupid question ask. He said will send me a replacment mouse with the latest similar model since mine is EOL.
Checked instock in their warehouse. Few days later emailed me with a tracking # with details of what model is my new mouse. NO NEED to return the defective mouse. Around 2 weeks later, got a brand new wireless mouse. No custom fee problem, I guess they prepared an invoice with $0 value for RMA. Can't think of anything is bad except it takes around 2 weeks.
World class EXCELLENT service.:thumb:
Satisfaction: 10+++:clap:
 
Last edited:

pp1111

Well-known member
Joined
Apr 17, 2009
Messages
58
Location
Canada
Company Name: Corsair
Product: HX620 power supply
Warranty Period: 5 years
Date purchased: Feb. 07
Date RMAed: Mar. 07
Where it was sent to: USA Fremont, CA
Ease of RMA: 10
Any extra fees?: $25
Wait time: 3 weeks
Details: Email them with simple wording of the noise of my power supply, got RMA#, send it to them. Got the replacement back for around 3 weeks. It is a LOOKS brand new in packing BUT is a used power supply. But ramguy promise all the replacement is Brand New. Email him, he told me it shouldn't happen, send the power supply back, he'll take care of it. I did not coz I sold it, don't want to spend another $25 for shipping and wait.
Satisfaction: 8
 

pp1111

Well-known member
Joined
Apr 17, 2009
Messages
58
Location
Canada
Company Name: Logitec
Product: Webcam
Warranty Period: 3 years
Date purchased: Aus. 06
Date RMAed: Mar. 08
Where it was sent to: n/a
Ease of RMA: 9.9
Any extra fees?: n/a
Wait time: 2 weeks
Details: Email them with what's wrong and what I've tried. Reply in 1-2 days with standard trouble shooting. Looks like they never read I've tried. I reply to them, another 2 days they reply with more things to try. Replied again and 2 more days later. They said will get a replacement for me with the latest model, will I accept? I have to give them my info. and a copy of the invoice. After 3 days I got my NEW webcam. :biggrin:
Satisfaction: 10
 

Eagle Eye

Well-known member
Joined
Dec 27, 2007
Messages
2,045
Location
Kleinburg, ON
Company Name: Biostar USA
Product: Biostar T-Power I45
Warranty Period: 1 Year Warranty :blarg:
Date purchased: October 23rd, 2008
Date RMAed: April 21, 2009
Reason for RMA: Board would no longer post
Where it was sent to: City of Industry, California, USA
Ease of RMA: 10
Any extra fees?: Shipping one way $22.62
Wait time: 17 days from date of shipment
Details: It took less than 24hrs Biostar to respond with a RMA number and that was as far as the communication went. I recieved no notification of shipment or tracking, FedEX just called to arrange an alternative drop off since I wasn't home that day. I can't say I am upset, although some form of communication after the fact is always appreciated.
Satisfaction: 8

Regards,

Eagle Eye
 

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