Company Name: NewEGG.ca
Product: Acer XR342CK
Warranty Period: 2 yr?
Date purchased: July 10 2019
Date RMAed: July 16 2019
Where it was sent to: Canada, Toronto Ont.
Ease of RMA: 10
Any extra fees?: Nope
Wait time: 1 Business day to process, 3 business days to ship back to TO, 2 business days to get replacement shipped back to me.
Details: Extremely good RMA process. I received my screen DOA, big 5" line of dead pixels vertically on the screen. I submitted my RMA online and received a pre-paid shipping label that same day to send back to them to Toronto. It only took a couple days to arrive there, and on the same day it was recieved at Newegg's warehouse, the RMA was approved and a replacement order processed. They even shipped the replacement UPS Express saver Next Business Day service! I got the replacement screen and it is free of defects. Very very pleased with their handling of this RMA!
Satisfaction: 10