HP deliberately adds 15 minutes waiting time for telephone support calls
Updated: Stalling tactics designed to push print or PC users to online support, sorry, 'self-solve'
That is just flat out evil!
HP (UK) forcing minimum 15 minute wait times on phone support?
- Thread starter sswilson
- Start date
That is just flat out evil!
this is how they're going to force people to buy extended support contracts....HP deliberately adds 15 minutes waiting time for telephone support calls
Updated: Stalling tactics designed to push print or PC users to online support, sorry, 'self-solve'www-theregister-com.cdn.ampproject.org
That is just flat out evil!
HP has been trash for years and it's gotten to the point that if you buy an HP product, it's almost on you for the poor decision making.
Brand recognition is the only thing that's keeping them from bankruptcy it feels like.
Brand recognition is the only thing that's keeping them from bankruptcy it feels like.
I was happy enough with the gtx 1650 laptop I had, but that was 4 years ago, and on the budget side of things.
Do they sell much other than corporate boxes these days?
Do they sell much other than corporate boxes these days?
And the games they play with printers I'd not touch one of their printers. We should start buying only dy computers to stick it to them 
In all seriousness i'd be surprised if their support center ever answered a call before 15 minutes in the first place. A lot of these larger guys are pretty poot quality of support to begin with, and don't do much more than read from a script with anything outside of that script needing to be elevated.
In all seriousness i'd be surprised if their support center ever answered a call before 15 minutes in the first place. A lot of these larger guys are pretty poot quality of support to begin with, and don't do much more than read from a script with anything outside of that script needing to be elevated.
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And the games they play with printers I'd not touch one of their printers. We should start buying only dy computers to stick it to them
In all seriousness i'd be surprised if their support center ever answered a call before 15 minutes in the first place. A lot of these larger guys are pretty poot quality of support to begin with, and don't do much more than read from a script with anything outside of that script needing to be elevated.
My laser is an HP, but it's a tank model (you just pour new toner into the tank) so there's no option of cartridge tomfoolery.
HP forced customers to wait 15 minutes for tech support - on purpose - backpedaled after backlash
The Register reports that HP intentionally forced customers to wait 15 minutes when trying to reach tech support. The "minimum" wait time idea mentioned in an internal...
www.techspot.com
They now claim to have backpedalled on this, but pretty sure they're just red-faced that it became public knowledge rather than any kind of contrition on their part for such an anti-consumer policy.
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