Want to Buy Need Help getting a Front Panel Extension **Found**

[Shadowarez]

Updated with better pics of the connector and cable

 

[Shadowarez]

So I may have gotten through to Gigabyte now I just need help with this portion iv only ever created labels then applied them to a product for RMA.

 

[Cannon Fodder]

So I may have gotten through to Gigabyte now I just need help with this portion iv only ever created labels then applied them to a product for RMA.

Just out of curiosity, did Gigabyte come up with the correct cable, within that email?

As for the prepaid label, are they aware you're in Canada? I'm kind of thinking that they intend to send the cable to you free of charge, so long as you pay for the shipping, which is likely why they're requesting a prepaid label. I suggest you make it VERY clear to them that the whole process would work much better if they figure out the cable + shipping cost(PREFERABLY via the postal system), you pay them, and THEY take care of the shipping label..... surely they ship out TONS of stuff.

While I'm sure it can be done, for YOU to provide a prepaid label, you'd need to know the size & weight of the package they'd be shipping to you, BEFORE you can even attempt to pay for a label.

As for the label itself, it'd be best if you could arrange it via the postal system, to avoid potential oversized brokerage fees, but when I tried that several months ago, it was near impossible to do anything on the USPS site, i.e. although I could create an account, their software running the system to buy labels was either extremely buggy, or their system was simply 'down' at that time(have NEVER had such issues with the Canada Post site). You might end up having to create a label for UPS, FedEx, or some other courier, which, TBH, might end up being easier to get it done over the phone.

 

[Shadowarez]

@Cannon Fodder See this is what I was thinking as well why my brain did a *what you talking bout* action I'll try calling them let them know where I am. This looks like the one I need from all pics iv seen and diagrams.

 

[Cannon Fodder]

@Shadowarez , so that was the pic THEY sent you, to confirm whether or not it was the correct thing? In any case, you'd THINK that if you tell them which board you have, and which cable you want, THEY would know what to send.....

 

[Shadowarez]

yeah is sent em the diagram id found, part # name of the board, ebay listing.

 

[Shadowarez]

I think I may have just got Gigabyte to send this out

Dear Customer,
Thank you for contacting GIGABYTE Canada.
Please note that we will proceed the cable to the shipment within one to two business days.

Best regards

 

[Shadowarez]

It was overnighted they got it here literally day 2 of sending them the label. Tested it fits and works perfectly will update the Bionic Thread now that I can get it together.

 

[sswilson]

Is there a manu part number on it? (Useful for future reference in case somebody surfs into this thread looking for the same part).

 

[Shadowarez]

I didn't see one the one I did find from Reddit apparently only applies to the USA long as you say it's the Front panel Extension cable and for which platform like x570 - z690/790 and use the pic from this thread you'll be directed to the right one.