I'm confused. You said they have incredibly slow and bad service then said the guy answering support tickets was fast and nice.:shok:
I think not having something in stock is a seperate issue from "bad service". As far as I know DirectCanada has a practice of only selling instock items so i'm not to sure what happened there but hopefully they cleared it up for you.:biggrin:
The problem is when I order a part that is in stock and it isn't in stock. I never get notified it isn't in stock. 4 days later when I get pissed because my order is in que and even the item says there are 3 left I get told there are none in stock and they will ship when more come in the next day. 3 days later I finally ask for a refund. 3 days after that I finally get a refund. The customer service guy that I talked to answered my emails fast, but not one other aspect of my failed transaction was fast with direct canada. I will stick to NCIX because atleast they sell things they have in stock.
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