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Rants etc.....

JD said:
I'm surprised your Ikea delivery allows bringing it in the house. Seems like you would have been better off asking them to leave it in the driveway. Dude was having a bad day by the sounds of it though.
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I mean if I had known he was going to be a db, then I would have had them just leave it in the garage. But bad day is not an excuse for crap like that. And really the Brick guys that had to bring a stupid heavy sofa bed couch inside only to have it not work are the ones having the bad day. Plus they managed to do that without even touching anything that had been painted, which is amazing. They were good.

That said I should give kudos to the guys that brought the new washer and dryer we got from Costco in the morning. They took the old dryer away and even hooked up the new ones and leveled them off and everything. Plus getting them downstairs (or up in removing) is not simple on those stairs into the basement. They were total class act.
 
ipaine said:
I mean if I had known he was going to be a db, then I would have had them just leave it in the garage. But bad day is not an excuse for crap like that. And really the Brick guys that had to bring a stupid heavy sofa bed couch inside only to have it not work are the ones having the bad day. Plus they managed to do that without even touching anything that had been painted, which is amazing. They were good.

That said I should give kudos to the guys that brought the new washer and dryer we got from Costco in the morning. They took the old dryer away and even hooked up the new ones and leveled them off and everything. Plus getting them downstairs (or up in removing) is not simple on those stairs into the basement. They were total class act.
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ya years back my parents but a used washer dryer and the company took the old one away without charge which I really liked my dad tipped t he guys , then last year my mother needed a new washer dryer and they charge her a stupid amount of money to take it away and actually were going to charge her more to disconnect the old ones so when she called me to tell me that Isaid tell them to wait I will go there and disconnect it which would have taken me 25 minutes to drive there and the n what ever to disconnect when the delivery guys heard this they did it for free which to me wasn't cool at all. Myself if I was one of these companies I wouldn't charge anything of course it would totally depend on how hard it would be to get the old ones out meaning dont have to remove doors \ doorframe or windows lol
 
Another day, another vet visit. Woke up yesterday and my other cat is using litter boxes none stop. 15x or so by 930. Poor guy spent half the day with the vet. Has a bladder infection. So far today little man has used litter box 24x. Really hoping to see some improvement by tomorrow.
 
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xentr_thread_starter
Trying to get tech support through rogers is brutal!!!

The chat is all bot, even when it switches over to a supposed technical support agent. Does not respond well to specific input and has nothing but canned responses which lead the user through every possible troubleshooting step regardless of clear info on the specific issue. (TV wall wart toast).

On to the phone system.... Average wait time is apparently minimum 30 minutes during regular loads, and off the chart during network wide issues. On top of that.... while attempting to navigate the IVR (before being put into the live tech support queue) you come across a "press 1 to reset your TV boxes" prompt with no other options, and if you just refuse to press 1 on the second time around it does a box reset anyways.

On the positive side.... once I got through to the support tech he accepted that all I needed was a wall wart shipped out to me and didn't make me go through any troubleshooting steps other than confirming that I had moved the wart between set top boxes to confirm that the issue went away on one box and re-appeared on the other.

Not to mention that just getting your hands on their tech support number is almost impossible unless you think to check your bill. I couldn't find it anywhere on their support page/contact us. (1-888-Rogers1).

They've really gone all-in on using either IVR or chatbots and both options are useless if you're trying to resolve something other than "did you turn it off and on?" level issues.
 
xentr_thread_starter
Bah..... my network imploded today....... :(

Still connected through one wireless AP (factory reset the second one attempting to resolve the issue) but all of my networking devices are no longer recognized by my gateway. They keep reporting :

Connection Interrupted. Network has lost connectivity with -. Review the troubleshooting steps Here.
Click to expand...

and will not adopt after a reset. Everything still connects, but I lost one AP completely as I factory reset it and it won't adopt. Makes two attempts to adopt and then just reports "Click to Resolve" which leads to this troubleshooting page.... https://help.ui.com/hc/en-us/articles/7258465146519-Troubleshooting-UniFi-Device-Connectivity.

So far I've tried isolating everything but certain devices plugged directly into the gateway itself but so far no luck.

Next step is to plug the currently working AP into my rogers modem so that I keep the wireless TVs up and then see if I can isolate the problem with just a single connection to the gateway.
 
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