so i bought me these fancy headphones NCIX.com - Buy Turtle Beach AK-R8 8 Speaker 5.1 Surround Sound USB Gaming Headset - TBS-2120 In Canada. and there was a problem with them in that the mic wasn't transmitting. be it Windows audio testing not picking up my voice, BF2 voip setup (same problem), and teamspeak not working either.
so i pay a visit to some to Turtle Beach's trouble shooting guide and do exactly what they suggest and diconnect the mic from the headset and plug it directly to my mic input on my chassis. it worked, so bad hardware somewhere else in the line. RMA'd back to NCIX, AFTER confirming with customer rep that i would be able to get a refund , not an exchange if there should be a problem with the replacement unit. was assurred yes. neatly repackaged and all.
recieve the replacement unit later on, and same problems. contact customer support, explained to "Matt" what was going on. well he checked out the previous unit and found it to be working fine. :blarg:
so we sat on the phone, and ran through some trouble-shooting. everything was setup the same way, but his apparently is working while mine doesn't. (sound works, mic don't !). in the bundled software's control panel, the mic's recording levels weren't even moving. and nothing was muted. according to "Matt" it should all be good.
well, it's not. thank-you very much "Matt" for you time and effort (really guys, kudos to Matt for trying his best :thumb: ) but now it would appear that because of some unknown issue that not even NCIX's tech could dedeuce (and he tried), now, if found to be in working order after i send them back to NCIX, they're just gonna send them back to me. basically, i'm sh*t outta luck
now i get the whole "hygiene" issue with headphones, and that's why they say they are going to send me back the second unit if it works on their end. but they are going to sell the first pair as an open box. where's the logic?? can sell one pair, but not two ?? both of them only worn for a couple of hours trying to get them to work! trying not to sound like a rant here, but i'm pissed !
customer support techie guy "Matt" did a great job at trying to solve this problem, but couldn't and it looks like i'm going to be left with a product that i can't use for what i specifically bought it for.
any ideas about what i can/should do about with either the headset, or NCIX's stance on returning them ?
e-mail i just recieved. this is f***ing bullsh*t
so i pay a visit to some to Turtle Beach's trouble shooting guide and do exactly what they suggest and diconnect the mic from the headset and plug it directly to my mic input on my chassis. it worked, so bad hardware somewhere else in the line. RMA'd back to NCIX, AFTER confirming with customer rep that i would be able to get a refund , not an exchange if there should be a problem with the replacement unit. was assurred yes. neatly repackaged and all.
recieve the replacement unit later on, and same problems. contact customer support, explained to "Matt" what was going on. well he checked out the previous unit and found it to be working fine. :blarg:
so we sat on the phone, and ran through some trouble-shooting. everything was setup the same way, but his apparently is working while mine doesn't. (sound works, mic don't !). in the bundled software's control panel, the mic's recording levels weren't even moving. and nothing was muted. according to "Matt" it should all be good.
well, it's not. thank-you very much "Matt" for you time and effort (really guys, kudos to Matt for trying his best :thumb: ) but now it would appear that because of some unknown issue that not even NCIX's tech could dedeuce (and he tried), now, if found to be in working order after i send them back to NCIX, they're just gonna send them back to me. basically, i'm sh*t outta luck
now i get the whole "hygiene" issue with headphones, and that's why they say they are going to send me back the second unit if it works on their end. but they are going to sell the first pair as an open box. where's the logic?? can sell one pair, but not two ?? both of them only worn for a couple of hours trying to get them to work! trying not to sound like a rant here, but i'm pissed !
customer support techie guy "Matt" did a great job at trying to solve this problem, but couldn't and it looks like i'm going to be left with a product that i can't use for what i specifically bought it for.
any ideas about what i can/should do about with either the headset, or NCIX's stance on returning them ?
e-mail i just recieved. this is f***ing bullsh*t
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