I bought a Epson Artisan 837 printer at Staples on Thursday. They did price match Bestbuy.ca and I paid $179.00 ($100 off). I thought I had a great deal. The manager who was serving me told me not to expect too much from the OEM ink cartridges that come with the printer and sold me on $85 worth of regular cartridges (it takes six). I didn't get a chance to get it hooked up onto Saturday night. Hook up was pretty painless, wireless connected easily and the CD loaded the drivers and software without a hitch on both my Win7 and Win8 side of my dual boot PC.
Then I printed a few test pages, so far so good. Then a few photos, as in FOUR 4x6 photo's and I got a low ink warning. Now this was not the OEM "low volume" cartridges but the $85 worth of cartridges I had paid for.
I called Staples the next day. Spoke to the same manager. I explained what happened and he proceeded to say they don't put much ink in the cartridges in the box, I'd told him I used the $85 he sold me. He still went on about low volume cartridges. When I finally got him to realize I was not using those (and even if I was they should do much more than FOUR pictures). Then he launched into a comparison to a car, we never get the mileage advertised, same for printers he says. Come on, if I bought a car and drove four miles on a whole tank of gas you'd be sure that I'd be back at the dealers saying something terrible was wrong. But he still didn't budge. The fact it printed four pictures nicely means the printer was working properly and ink use varies by the resolution I use. Even at absolute top end resolution four 4x6 prints cannot use five cartridges (only the colours were used the black one still read 100% full). But no he would not budge.
I fumed. I emailed Epson. Then my dear wife said that Staples has a no quibble return. So I packed it up and went there with my rant ready. I was absolutely "not satisfied" and if the manager was right and this model only gets four prints per five colour cartridges and that's just how it is, then I am not satisfied with that machine at all. I suspect I got bad cartridges but who knows. ANYway, I had a sweet sales clerk who didn't even ask why I was returning it. She was going to refund the full $279 but I'm too honest and told her I'd only paid $179 and pointed to the price match discount on the receipts. I don't think she liked me correcting her but she adjusted the refund and I took my $179 and went home.
I'm back in the market for a good photo printer. I did look at some better ones, but they take like 10 cartridges @ $22 each, $220 to refill the ink, ouch. All of a sudden $85 does not look so bad. But I still have my trusty old Cannon MP140 and the pictures are good enough, for now.
Ahhhh,
now I feel better, ...
nothing like a therapeutic rant.