And just like that... so much has changed.
I got a couple emails today from Lenovo. The first stated that my order was cancelled at MY request for the phone. Immediately following that, I received another email stating that the device is 'no longer available'. So I called my sales rep who insists there's still stock and he doesn't know what happened. After some very annoying juggling between departments to determine what happened here, it's now been explained to me that the ThinkPhone has been discontinued and flagged as 'end of life'. This sounds incredibly suspicious given the phone was only released at the end of January this year.
I don't understand how a phone that's only 9 months old can be flagged as EoL. Not to mention, if the device is in stock, why can't they just sell me one?
After some further digging, I'm finding a host of consumers that are angry with Motorola because their post-sales update/support team is apparently terrible. With some users complaining they haven't received a single Android update in well over a year. So maybe this being cancelled is a dodged bullet for me? But either way, this was a very poor experience from an otherwise fantastic company. And I'd still like to know WTF happened to the ThinkPhone?