Ya this is the only dealership I have ever used. My wife's whole family used to go there, so they always took good care of us, but that was also when they were owned and run by a local Orillia family. None of his kids wanted the dealership since they were all doctors and lawyers and whatnot, so an investment group in southern Ontario that owns a crap load of other dealerships made him an offer he couldn't refuse.
For customers, it means a 30-500% increase in prices for work and parts; they also had a large number of there tech's leave, so they lost a lot of good people. Once the staff we have known for years started to tell us to take our vehicles somewhere else, we knew it was time to leave, that would have never happened before because all those staff members knew we weren't getting ripped off, but alas, all this has changed.