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NCIX bankrupt?

That is not a good thing either, but in many instances folks can do a chargeback to their credit card if an item was ordered and not delivered. So in those cases the banks and credit card companies (who have ample resources) can chase down the company or get in line as a creditor.

Exactly - it's also scummy, but customers can get their funds back, but computers, that people already paid for, had in their possession, used for a while, and then sent back for RMA, or repairs, there's no way they can do a chargeback to get the value of that computer back.

I think the local media would jump on something like this (consumer affairs reporter, etc).
Actually, the local Global news had a story about the auction, the day before it happened.... maybe someone should point them in the direction of this little bit of info.... hmmm...

Would possibly accomplish: 1) Getting the auction company to look for a way to return items that actually do not belong to NCIX (shaming)
That ship has sailed - auction preview was last Wednesday, auction was on Thursday, and people that bought the stuff had to get it out on Friday, so any paperwork linking ANY of that stuff to individual NCIX customers has likely been ripped up & tossed by this point.

2) Get it in the public record that the folks who ran NCIX did this to people so that they can't do it again or that people will be aware of the scumbags they were.
That one might be doable, other than the public has short memories for things like this, that don't affect them personally.....
 
I don't know the details of the situation you have mentioned...I wouldn't mind seeing some kind of reliable account as to what steps were taken to get stuff back. I know that if I went to the auction location or contacted the company and said 'you guys have my property' I would not have simply said 'oh well' if the auction people said 'too bad'. The auction company could easily have been confused about what was purchased and not delivered vs. stuff that was already delivered and in for repair (ie. if I took my car to the dealer to get my tires swapped and the dealer went bankrupt while my car was on premises most people would understand that the bankruptcy trustee does not have the right to sell my car, even if it looked just like other cars on the lot).

I do think that NCIX is the main party responsible here for taking the RMA in the first place, but I also believe that any sensible person would have taken steps to get their stuff back from RMA right away, including contacting the trustee that they had property that was once already in their possession on NCIX property. I find it hard to believe that any reasonable trustee would hold back personal effects that happen to be on premises, and could discern the difference between a product not delivered and personal effects (or maybe I'm naive?)
 
I don't know the details of the situation you have mentioned

Maybe you should be a little more specific - which post are you referring to?

...I wouldn't mind seeing some kind of reliable account as to what steps were taken to get stuff back.

That WOULD be interesting. The only particular instance of someone claiming their stuff was sittin' in the NCIX warehouse, that I'm aware of, was a person asking on the NCIX forums, sometime in the 2 or 3 days after they declared bankruptcy, how he was supposed to get his rig back. At that point, I recall someone replied that he should contact the company overseeing the bankruptcy, and that was the last I heard of that.

The thing I posted earlier, was simply from someone that was at the auction previewing, and he saw several items with customers' info on them, some for RMA.... and BTW, he apparently used to work there(not real recently, tho).

I know that if I went to the auction location or contacted the company and said 'you guys have my property' I would not have simply said 'oh well' if the auction people said 'too bad'.

Of course, and neither would I - I'd have been extremely irate if I saw my stuff sittin' there up for auction, without my permission!

The auction company could easily have been confused about what was purchased and not delivered vs. stuff that was already delivered and in for repair

Well, based on that quote I posted earlier, from the guy that was at the previewing, the auction company apparently didn't care....

(ie. if I took my car to the dealer to get my tires swapped and the dealer went bankrupt while my car was on premises most people would understand that the bankruptcy trustee does not have the right to sell my car, even if it looked just like other cars on the lot).

True enough, but the difference there being, your car would have a license plate on it, and insurance in the glove box, with a VIN, all of which would make it reasonably easy to prove whom it belongs to, whereas we're talking about generic computers, and parts, with nothing to identify them, other than some paperwork taped to them.

I do think that NCIX is the main party responsible here for taking the RMA in the first place

Agreed - as you said before, a "dick move" taking stuff in like that, ESPECIALLY at the point they must've known they were going down.

, but I also believe that any sensible person would have taken steps to get their stuff back from RMA right away, including contacting the trustee that they had property that was once already in their possession on NCIX property.

I'm with you there, but there were lots of people still coming on the NCIX forums, days after they went belly-up, asking about their orders, and several people, including me('til I gave up), told them NCIX was bankrupt, and that they needed to do a chargeback on their credit cards. The thing is, I'm pretty sure most customers don't hang out on tech forums, and a lot of people just plain either didn't know they were bankrupt, or when told on the forums, didn't believe it, because it was coming from people NOT in an official capacity.

I find it hard to believe that any reasonable trustee would hold back personal effects that happen to be on premises

So do I, which is why(at least in the case of the one person that posted on their forums about his rig) people told that one guy, in particular, to contact the trustee.

, and could discern the difference between a product not delivered and personal effects (or maybe I'm naive?)

Well, as I quoted earlier, there were apparently many items sitting there with customer paperwork on them.... I didn't personally see it, but I'm inclined to believe the person that posted that info.
 
If it was my computer sitting there and I still had the original Bill of Sale, I'd be contacting my local authorities. I'm not sure about in BC but here in Quebec, it is flat out illegal for a liquidator or trustee to include someone else's property as part of a bankruptcy sale. If that happens here, you contact the OPC (Office de la Protection Du Consommateur), you send them the necessary documents and they open a case and the seller is issued a stop-sale letter within 48 hours. Without a response, they issue a court order and a bailiff shows up.

That's like me leaving my car at my local garage and if they file for bankruptcy, I would lose my vehicle just because it was on their premises. Nope, sorry, that's not gonna fly.

BC has the same type of office / referral service for their citizens: https://www.consumerprotectionbc.ca/
 
If it was my computer sitting there and I still had the original Bill of Sale, I'd be contacting my local authorities. I'm not sure about in BC but here in Quebec, it is flat out illegal for a liquidator or trustee to include someone else's property as part of a bankruptcy sale. If that happens here, you contact the OPC (Office de la Protection Du Consommateur), you send them the necessary documents and they open a case and the seller is issued a stop-sale letter within 48 hours. Without a response, they issue a court order and a bailiff shows up.

That's like me leaving my car at my local garage and if they file for bankruptcy, I would lose my vehicle just because it was on their premises. Nope, sorry, that's not gonna fly.

BC has the same type of office / referral service for their citizens: https://www.consumerprotectionbc.ca/

In this situation how are you to distinguish any system based off a bill of sale?
 
I suspect the rules/regulations around the sale of items not owned by the entity in trusteeship are based on the trustee posting notices for affected parties to contact them within a certain time frame. This would apply to things like "user" owned kit in for repair as well as things like leased office furniture and/or hardware.

Has there been a credible complaint on the interwebs from an owner who wasn't able to get their PC back from the NCIX repair/RMA shop?
 
In this situation how are you to distinguish any system based off a bill of sale?

A) If the itemized Bill of Sale aligns with the items in said PC, its proof.

B) There should always be an invoice / ticket issued for an RMA, repair, etc. Having that in-hand is proof positive of your ownership.

C) Surely NCIX had an inventory / customer account list on-hand for processing RMAs and repairs. The trustee surely had access to it.

Regardless of the way this situation rolled out, it is the trustee's legal obligation to do their due diligence following their appointment to insure any liquidated assets are not owned by other parties.
 
A) If the itemized Bill of Sale aligns with the items in said PC, its proof.

B) There should always be an invoice / ticket issued for an RMA, repair, etc. Having that in-hand is proof positive of your ownership.

C) Surely NCIX had an inventory / customer account list on-hand for processing RMAs and repairs. The trustee surely had access to it.

Regardless of the way this situation rolled out, it is the trustee's legal obligation to do their due diligence following their appointment to insure any liquidated assets are not owned by other parties.

1 Most invoices from NCIX only had the SKU no serial numbers... this was mostly tracked in the system.

2 The ticket would have been attached to the system or a sticker applied. Not very accurate and could be lost or removed.

3 They had a database of outstanding work or invoices but again... its only as good as the organization at the store or center.
 
There is also a very good chance a lot of records for system repairs were lost during the store shuffle/closures. Tags falling off systems and even entire systems completely "falling off the back of the truck" were possible (I have no proof of that though). From the sounds of the the ExNCIX guy on Reddit it sounds like the width-drawl from the market was not very organized.
 
Maybe you should be a little more specific - which post are you referring to?
.

Sorry...I was referring to the situation you mentioned where folks were posting about their stuff, and also the situation where peoples' rigs were sitting in the warehouse.

I agree with Sky; I would have been very assertive in getting my stuff back, and I still would. I would also make a stink about any data on there, even if it was just a game or something.

You can't expect everyone to know about the company's state all the time. Just sent our phone into a Samsung third party repair company and was told it would be a few weeks...its not like I'll check back on a regular basis to make sure that the company is still in business....I'll check back in 3 weeks or so if I have not heard anything, etc. An RMA slip or something should be proof enough to get my stuff back, no matter what an auctioneer seems to think (or say to get me off their back).
 

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