Asus Z690 Hero boards catching fire

[ZeroFlux]

Well, ASUS now has my mother board so now we get to see how long the turnaround is for them and what they send back.

I am expecting it to take awhile but I would expect a brand new MB in return since it was there issue and I send in my brand new MB.

 

[sswilson]

Not suggesting that this is what they should do, but I wonder if it would be physically possible for them to replace/repair the cap on site or if it would have to go to a site for specialized motherboard component replacement?

Nobody wants a repaired motherboard in exchange for a faulty BNIB one.

 

[crazyea]

Asus should have authorized in store replacement and dealt with them. This is nonsense for a customer to have to deal with shipping waiting etc.

 

[rjbarker]

Well, ASUS now has my mother board so now we get to see how long the turnaround is for them and what they send back.

I am expecting it to take awhile but I would expect a brand new MB in return since it was there issue and I send in my brand new MB.

You just maybe pleasantly surprised with the turnaround.....I had a brand new Rampage IV Extreme with a dead Memory slot....shipped it off to Asus and received a bnib within a week....

Even my Evga 3080Ti that fried was replaced within 9 days of shipping faulty GPU to California....

 

[ZeroFlux]

I sure hope so but I have a feeling this wasn’t a one off run and they produced a lot of these boards making replacements hard to come by right now.

 

[rjbarker]

I sure hope so but I have a feeling this wasn’t a one off run and they produced a lot of these boards making replacements hard to come by right now.

Yeah just had a quick look at the regular haunts and dont see nay Hero Boards available...never know their maybe a supply of them at the Canadian Warehouse....

 

[ZeroFlux]

ME has quiet a few in stores, makes me wonder if those are returns just showing up in inventory as I don’t see them anywhere else…

 

[ZeroFlux]

Def a much bigger issue than ASUS is letting on to. The estimate I just received was 4 weeks or more so I dont think this was a small run of boards that got in to the channel.

Sucks not being able to do anything but wait, if I could have atleast returned the board I could easily grab the board below or the apex board or really any other board.

 

[ZeroFlux]

So the response from ASUS on asking about options with a 4 week eta and was go buy another mother board…

Great support for your mistake ASUS…

 

[ZeroFlux]

Well, after being told that a board was shipped out at the end of the day.

Here’s hoping…